| Inbound Services 13/1300/1800 |
A single, nationwide point of contact for your customers.
Inbound services, namely 1800 and 1300/13 services, are the way of making it easy for customers to contact your business. Anywhere; anytime. For new or existing customers, they’re convenient, consistent and easily recalled. Your business need not miss that sale, referral, inquiry, feedback etc ever again.
And the customised routing options available with 1800 and 1300/13 calls allows you to seamlessly administer, analyse and report telephone traffic to your business like never before. The potential for reduced operating costs, speedier client relations and enhanced sales is obvious.
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| How Does It Work ? |
The 1800/1300/13 inbound service is, in itself, a call diversion system. When a customer phones your 1800 or 1300/13 number they are actually diverted to a third number not displayed to the caller. Calls can be diverted depending on the phone number being called from or the location of the caller, and can be further re-directed if the destination number is busy or not answering.
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| What’s the difference between 1800 and 1300/13 numbers? |
Not much. The only significant difference is how the call cost is divided. The cost of calls to 1800 numbers is paid by you, the business owner of that number. Cost of calls to a 1300/13 number is shared by both the caller ($0.25) and the business. Calls to either 1800 or 1300/13 can be made from any telephone in Australia. This includes mobiles. However, mobile phone users generally incur a surcharge from the service provider regardless of the
number called.
1800/1300/13 service provides a single, nationwide point of contact. For new or existing customers, they’re convenient, consistent and easily recalled. They present a professional, established image that adds credibility to any enterprise. Your business need not miss that sale, referral, inquiry, feedback etc ever again. Additionally, 1800/1300/13 service can deliver other business benefits. The real perception of a customer focused organisation. An 1800/1300/13 service number programmed to make it cheaper for customers to call demonstrates a company’s desire to fully engage with their client base.
Increased client feedback
A cheap and accessible 1800/1300/13 service number can easily generate increased customer feedback. This valuable information could be then used to adapt products or improve services, which in turn can induce greater customer loyalty.
Ease of relocation
Any new physical address due to relocation still retains the single, nationwide point of contact” that is your valued 1800/1300/13 service. Enhanced savings can also accrue when not having to alter your phone numbers on business cards, letterheads etc.
Easy recall equals more customer interaction
A 13 number has only four digits after the 13, and 1300/1800 numbers have six digits, meaning a customer need only remember a maximum of six digits, no matter where they are calling from, as opposed to the 10 digit phone number they would otherwise have. This could easily translate into increased inquiries and/or sales.
Targeted marketing
With an 1800/1300/13 service number, a company receives a bill for calls customers place. The first 6 digits of the originating call number appear on the bill. While not identifying the caller (which is illegal) these six digits can indicate where incoming calls originate. Thus marketing campaigns can be fine tuned and targeted with greater accuracy and impact. |
